Storage Tottenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tottenham provides storage, removal, collection, delivery and related services throughout its UK service area. By placing a booking, using our services, or allowing your goods to be handled or stored by us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Storage Tottenham, the provider of storage, removal and associated services.
Customer means the person, firm or organisation requesting or receiving services from the Company.
Services means any storage, removal, collection, delivery, packing, loading, unloading, handling or related services supplied by the Company.
Goods means any items, property or belongings placed into our care, whether for storage, transport or any other service.
Contract means the agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.
Scope of Services
The Company provides domestic and commercial storage and removal services within its operating area in the United Kingdom. This may include local and regional moves, collections and deliveries to and from storage facilities, and associated services such as packing and handling.
All services are subject to availability and to these Terms and Conditions. The Company reserves the right to decline any booking at its absolute discretion.
Quotations and Pricing
Any quotation issued by the Company is based on the information supplied by the Customer and is valid only for the period stated on the quotation or, where no period is stated, for 30 days from the date of issue.
Quotations are given on the assumption that:
The information provided by the Customer regarding the nature, volume and weight of goods, access, parking, and any special handling requirements is accurate and complete.
Services can be carried out in normal working hours and under normal working conditions, without unusual difficulties or delays.
The Company reserves the right to amend the quotation or charge additional fees where:
The Customer provides inaccurate or incomplete information.
Additional goods, services or journeys are requested.
Access is difficult, restricted or unsafe, or additional labour or equipment is required.
Delays occur that are outside the Company’s reasonable control, including waiting times at collection or delivery points.
Booking Process
A booking is made when the Customer confirms acceptance of the quotation and the Company issues a written booking confirmation. The Contract between the parties is formed at this point, subject to these Terms and Conditions.
The Customer may be required to provide identification and proof of address before a booking is accepted, particularly for storage agreements. The Company may also request details of the goods and access arrangements to ensure that the services can be carried out safely and efficiently.
The Customer is responsible for checking that all details in the quotation and booking confirmation are correct, including dates, addresses, access details and the description of services. Any errors must be notified to the Company as soon as possible.
Payments and Charges
Unless otherwise agreed in writing, payment for removal services is due in full no later than the date of service and, in most cases, in advance of the scheduled date. Storage fees are typically payable monthly in advance or as otherwise set out in the storage agreement.
The Company may require a deposit at the time of booking. Any deposit paid will be applied against the final invoice. If the booking is cancelled by the Customer, cancellation charges may apply as detailed in the cancellation section of these Terms and Conditions.
The Customer agrees to pay all charges due under the Contract without deduction, set-off or counterclaim. If payment is not received by the due date, the Company may:
Refuse to commence or continue services.
Charge interest on overdue amounts at the statutory rate or a reasonable rate specified by the Company.
Apply administrative fees associated with late payment, debt collection, or enforcement of the Company’s rights.
For ongoing storage services, the Company reserves the right to withhold access to the stored Goods, to exercise a lien over those Goods, and ultimately to dispose of or sell them in accordance with applicable law if charges remain unpaid after reasonable notice has been given.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. The following cancellation terms will generally apply unless otherwise set out in the quotation or booking confirmation:
If cancellation is made more than seven days before the scheduled service date, the Company may refund any deposit paid, subject to a reasonable administration fee.
If cancellation is made between two and seven days before the scheduled service date, the Company may retain part or all of the deposit and may charge up to 50 percent of the quoted service price to cover reserved resources.
If cancellation is made less than two days before the scheduled service date, or if the Customer fails to provide access or is not ready when the Company attends, the Company may charge up to 100 percent of the quoted service price.
Amendments to dates, times, addresses or scope of work are subject to availability and may result in additional charges. The Company will advise the Customer of any changes to the price before confirming amended arrangements.
Customer Responsibilities
The Customer must:
Ensure that adequate and lawful parking and access are available at the collection and delivery locations.
Secure any necessary parking suspensions, permits or permissions from local authorities or third parties, unless otherwise agreed in writing.
Properly prepare and pack Goods for transport or storage where packing services are not included.
Provide accurate information regarding the nature of Goods, including any fragile, heavy, or unusual items, and any items that may be subject to special regulations.
Be present or represented at the collection and delivery locations to provide instructions, sign relevant documents, and ensure that property is protected.
Ensure that the Goods are ready for collection at the agreed time and that premises are safe and accessible.
Excluded and Prohibited Items
Unless expressly agreed in writing, the Company does not accept for storage or transport any of the following items:
Perishable goods, plants, or living creatures.
Explosives, firearms, ammunition, or weapons.
Hazardous, flammable or corrosive substances, including fuel, gas cylinders, chemicals, or asbestos.
Illegal goods or items obtained unlawfully.
Cash, precious metals, jewellery, valuable collections, or items of exceptional value, unless specifically declared and agreed.
If prohibited items are discovered, the Company may refuse to handle them, may require their immediate removal, or may arrange for compliant disposal in accordance with applicable laws, with any costs charged to the Customer.
Waste Regulations and Disposal
The Company complies with relevant UK waste and environmental regulations. The Customer is responsible for ensuring that Goods presented for removal or storage are not waste or rubbish unless a waste removal service has been expressly agreed.
Where the Company agrees to remove waste or unwanted items, such services will be subject to additional charges. The Company will dispose of waste through authorised channels and in compliance with applicable legislation.
The Customer must not request the Company to dispose of hazardous, controlled or regulated waste unless this has been previously declared and agreed in writing. Any costs, penalties or liabilities arising from the Customer’s failure to comply with waste regulations, or from the misdescription of items, will be recoverable from the Customer.
Liability and Insurance
The Company will exercise reasonable care and skill in the handling, transport and storage of Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
The Company’s liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable limit per item or per consignment, as specified in the quotation or storage agreement. The Customer is strongly advised to ensure that adequate insurance cover is in place for Goods of higher value.
The Company will not be liable for:
Loss or damage arising from the inherent nature or defects of the Goods, including wear and tear, faulty design, or poor construction.
Loss or damage to items that are packed by the Customer, where such loss or damage results from inadequate or unsuitable packing.
Loss or damage caused by events outside the Company’s reasonable control, including but not limited to fire, flood, adverse weather, theft, vandalism, civil disturbance, or industrial action.
Indirect or consequential loss, including loss of profits, loss of use, loss of opportunity, or emotional distress.
The Company does not exclude or limit liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded or limited by law.
Claims and Time Limits
If the Customer believes that any Goods have been lost or damaged while in the Company’s care, the Customer must notify the Company in writing as soon as reasonably practicable and, in any event, within seven days of delivery or collection from storage. The Customer must provide reasonable evidence of loss or damage and allow the Company an opportunity to inspect the items and the location.
Failure to notify the Company within the specified time limits may affect the Company’s ability to investigate and may limit or extinguish any liability the Company might otherwise have had.
Access to Storage and Lien
Where storage services are provided, access to stored Goods will be as agreed in the storage agreement. The Customer may be required to give reasonable notice before accessing or removing Goods.
If the Customer fails to pay storage charges or other sums due, the Company may exercise a lien over the Goods, meaning that the Company may retain possession of the Goods until all outstanding amounts and reasonable costs have been paid in full.
If sums remain unpaid after reasonable notice, the Company may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds toward the outstanding charges and associated costs. Any surplus, after deductions, will be held for the Customer.
Health and Safety
The Company is committed to operating in a safe manner and in compliance with relevant health and safety legislation. The Customer must co operate with the Company and must not request or insist upon any act that would be unsafe, unlawful or contrary to health and safety requirements.
The Company may refuse to carry out services if premises, access routes, or individual items present a risk to the safety of staff, the Customer, third parties, or property. In such cases, the Company will attempt to propose alternative arrangements, which may involve additional charges.
Data Protection and Privacy
The Company may collect and process personal data relating to the Customer for the purposes of administering the Contract, providing services, handling payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Customer acknowledges that their details may be stored securely and may be used for legitimate business purposes, including service updates and account administration.
Subcontracting
The Company may, at its discretion, subcontract all or part of the services to carefully selected third parties. Where subcontractors are used, the Company will remain responsible for the overall performance of the Contract, but certain limitations or conditions of carriage or storage applied by those subcontractors may also apply.
Variation of Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any variation to these terms must be agreed in writing by an authorised representative of the Company.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings, representations or agreements, whether written or oral.
The Customer acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions or in the written documents forming part of the Contract.
